Terms and Conditions
1/ By permitting a dog to attend or accepting the services of Ruffles the client is deemed to have accepted these terms and conditions, an up to date version can always be found on the website.
2/ I, the client, give permission for Ruffles to act in my absence and take any action they deem necessary in the best interests of my dog.
1/ Daycare Subscription: Ruffles requires 1 month notice of cancellation. This should be given in writing via email to firstname.lastname@example.org The client agrees to either give this notice, or pay the amount that would be due in this notice period.
2/ Daycare Subscription- Any unused credits at the end of the month expire.
3/ Late collections (Anything after 7pm Mon-Fri 6pm Saturday or 5pm Sunday) Up to 15 minutes late will be chargeable at £30 late collection fee. At 7.15pm your dog will be taken home with a member of staff and you will be charged for an overnight stay. You can then collect your dog from the staff members home or from Ruffles the next morning. If you know in advance you are going to be late- please call Ruffles on 01159589150 so that staff can plan.
4/ The client will be charged for transport and veterinary fees if we take their dog to the vets for them.
5/ Daycare bookings should ideally be given at least 24 hours in advance. Last minute bookings on the day are subject to availability if maximum capacity has been reached. Please call on 0115 9589150 if it is a last minute request.
1/ If you need to cancel a booking you have made please let us know as soon as possible. We are often fully booked with daycare, so if you forget to let us know it means another dog on the waitlist is unable to take your space.
2/ Daycare cancellation:
Anything up to and including the day before up to midnight- No Charge
On the day: Full Daycare Charge applicable.
3/ Grooming cancellation:
More than 24 hours notice: No Charge
Within 24 hours: Full Charge applicable.
4/ Home Boarding Cancellation:
Non refundable Deposit required.
Cancellation 24 Hours or less Before drop off time- 50% Charge
Limitation of Liability:
1/ The client will take responsibility for any costs which may be incurred either veterinary or otherwise by damage/accident or sickness caused to or by their dog.
2/ The client is advised to inform their pet insurance company of their daycare arrangements so as to ensure their pet is properly covered in event of any accident or illness.
3/ Ruffles will make every attempt to protect the good health of dogs in our care but cannot accept liability for any accident/injury/illness a dog may sustain whilst in our care. There is an element of risk involved in group dog play and by bringing their dog to us, the client is showing that they understand and accept this.
4/ The client gives permission for Ruffles to use the Vets of their choice (Vets4Pets Gamston) in the event of an emergency or out of hours provision with Vets Now.
5/ The client gives permission for Ruffles to act in the best interests of their dog in an emergency although every attempt will be made to contact them ASAP.
6/ It is the client’s responsibility to ensure their contact details are up to date with us.
7/ The client has confirmed that their dog has no history of aggression to other dogs or people.
8/ Should the dog be deemed unsuitable for Daycare either because of aggressive behaviour or because it isn't happy in a group environment, Ruffles reserve the right to cancel a subscription and withhold services with immediate effect.
9/ The client agrees to ensure that their dog will be kept up to date with vaccinations and flea and worm treatment and that they will upload a screenshot of vaccinations when they get their boosters.
10/ The client should be aware that there are many different strains of Kennel Cough and having had the vaccine does not guarantee that their dog will never get Kennel Cough. The client agrees to not bring their dog to day-care if their dog is showing signs of a cough or cold. Ruffles also reserves the right to refuse entry to any dog with suspected contagious disease. If a dog is suspected to be contagious whilst in our care they will be isolated and the owners contacted to arrange collection.
11/ The client gives consent for their dogs image to be used in photo or video by Ruffles. (If this is not the case this should be stated in writing via email to email@example.com and made very clear to staff members)
12/ The client gives permission for Ruffles to administer their dog with any food or medication that they have provided themselves and labelled with the dogs name and any instructions. All food is to be supplied in tupperware with the dogs name and any instructions on it. Any unlabelled food will be binned. If the dog has any food allergies or sensitivities and/or you wish them to be fed nothing but their own food, it is the client's responsibility to inform Ruffles so that they are never given any treats during training sessions or doggy birthday cake etc. (If you have specific training treats you would prefer us to use, please bring them in in a secure container labelled with your dog's name.